Frequently Asked Questions
- How soon will my order arrive?
- How will the credit card charges show up on my statement?
- I don’t want to enter my credit card details…can I order by phone?
- What is the Free Shipping policy?
- What is the return policy?
- Are the books paperback or hard cover?
How soon will my order arrive?
Due to the customized nature of our products, please allow 3 to 4 weeks for your order to arrive. Contact us for expedited shipping options before placing your order.
How will the credit card charges show up on my statement?
Your credit card statement will show our charges from our parent company, “SongsWithMyName”
I don’t want to enter my credit card details…can I order by phone?
YES! You can either call us Monday to Friday at 1-888-676-0182 between 8:30 AM and 4:00 PM Pacific Time…or you can make your choices from our website and email them to us to firstname.lastname@example.org along with your contact details and the best time to call to go over your order (keep in mind our hours of 8:30 AM to 4:00 PM Pacific Time Monday to Friday). We will call you back to go over all the details of your order
What is the Free Shipping policy?
Free shipping is by standard ground in the USA and Canada. All items in your order must ship together to the same address. Other delivery speed options are available optionally. For orders shipped outside the USA and Canada, international shipping charges will apply.
What is the return policy?
Due to the customized nature of our products, we are unable to offer refunds. In the unlikely event of an error or omission in any of the books you receive, we will gladly reprint and send you a replacement at no charge. Simply contact us via phone or email for details
Are the books paperback or hardcover?
These books are professionally produced and printed in full color inside and out. Featuring a glossy paperback cover and beautifully illustrated throughout on heavier than standard paper, they make the perfect keepsake gift. And their compact size make them perfect for travel…each book is a space-saving 8.25 by 6.63 inches!